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FAQ

1. How can I get the price ?

Please provide the details to your requirements as clear as possible. For designing or further discussion, it is better to contact us with trade manager of Alibaba, Skype, E-mail or other instance ways, in case of any delays. 

2. When can I get the price?

Usually within 12 hours after we get your inquiry. 

3. How can I get a sample to check your quality?

After price confirmation, you can request samples. They’re free for a blank sample to check the design and paper quality, as long as you can cover the express freight. For printed samples, we will ask for $30-100 to cover the cost on film & printing. These costs can be refunded after we receive a confirmation of the order. 

4. How long can I expect to get the samples?

After you pay the sample charge and send us the confirmed files, the samples will be ready in 3-7 days. The samples will then be sent to you via express and arrive within 3-5 days. 

5. What kind of files do you accept for printing?

AI, PDF, CDR, etc. 

6. Can you do the design for us?

Yes, we have a professional team with rich experience in design and manufacturing. Just tell us your idea; we will help to carry out your idea. 

7. What about the lead-time for mass production for smart card?

Honestly, it depends on the order quantity and the season you place the order. Generally 7-15 days for about 10,000-100,000pcs. 

8. What are your terms of delivery?

We accept EXW, FOB, CNF, DDU, DDP, etc. 

9.Could I put our own logo on the card?

Yes, it is customized order. 

10.How to order?

1) give your specific requirements and artwork with format of PDF or AI;

2) Quotation;

3) Confirm to place the order ;

4) Our designer will make the bleed on your artwork or do a design according to your requirements;

5) Send you the confirmation draft and a Proforma Invoice;

6) Signed the confirmation draft and send it back;

7) Start production after confirmation and payment;

8) Production 7 working days for quantity under 50, 000pcs (no special crafts);